We are the GTA's Largest Independent Elevator Service Expert

Topics covered:

• Typical daily checks (generic checklist to be developed)
• What to look for to prevent chargeable service calls
• Dealing with trapped passengers, assessing the situation, when to call 911 etc,
• What information to get before making the service call for an entrapment
• What can wait until the next maintenance visit and what can’t
• How to make an inquiry from the service provider
• Q&A with an elevator professional, experienced in all aspects of elevating devices and situations arising from equipment failure
• Understanding elevator “lingo” or terminology
• Whatever the company’s key needs are!

In-class & On-site training available

Cost – $145.00 per person

For more information Contact:

Diane Cutler

(905) 305-0195

dcutler@qaelevator.ca

DON’T

• Do not attempt to force open the doors to evacuate passengers! They are safest to remain in the elevator.
• Do not permit the passengers to force open the doors
• Do not attempt to open the doors or move the elevator from the machine room
• Do not call the fire dept. unless an extreme emergency (panicked passenger, fire, or damage)
• Do not panic yourself, stay calm
• Do not leave the passengers unattended and without communication

DO YOU NEED A SERVICE CALL?

Before you call for service

• In order to facilitate access to your location by our technicians, we advise that you install a lock box on the exterior of your building. The box should contain a door entry key and an elevator machine room key. Please advise of the lock box code so that we may retain a record of the information on file. Should your passengers evacuate prior to our technician arriving on site AND the elevator is running, please call us back and cancel the entrapment call.

• Confirm that there is a problem especially if the problem was reported to you from another person. This may save you unnecessary expensive service calls.
• Check to see if the elevator has been put on service, the stop switch has been activated or the run switch turned off.
• Check for obstructions in the car and hall doors paying particular attention to the sill grooves.
• Be sure that there is “full” power to your building.
• Check to see if there are any trapped passenger(s).
• Gather as much information as possible with respect to what the problem is. The more information given to the technician the quicker they may be able to get the elevator operational.

Machine room rules

• Access to the elevator machinery room must be restricted to trained technicians and TSSA inspectors only, due to the severe danger posed by the rotating and high voltage equipment.
• Storage of non-elevator related material is prohibited.
• Electronic equipment can be affected by heat and humidity causing unsafe and unreliable performance. In order to obtain consistent safe operation the machine room temperatures should not exceed 10° to 32°C with a relative humidity no higher than 80%.As the Owner or Manager it is your responsibility to oversee the daily operation of your elevator. If problems or concerns arise you must attend to them immediately.

Elevator Housekeeping

• Check the elevators on a regular basis for unusual operating conditions such as odd sounds, Leveling, etc. Should you discover something call immediately for service. If it is a safety issue, take the elevator out of service to avoid injury.
• Inspect the elevator cab finishes for damage or sharp edges that may cause injury and rectify as soon as possible.
• Ensure that the ceiling panels are properly secured.
• Maintain proper lighting in the elevator cab.
• Check the aluminum doorsill grooves regularly for dirt and debris. Debris in the grooves may interfere with door operation.In the event of a fire the elevators must not be used except for emergency personnel. Everyone should use the building stairwells to exit the building.If your staff is unsure of the operational procedure of the fire service ask your elevator contractor to instruct your staff on the system and its operation
• If your elevator is equipped with manual Emergency Fire Service then it can be activated by your building staff to ready the elevator for the firefighters and prevent the general public from using the elevator. Some buildings are equipped with automatic systems that turn on automatically when the alarm is activated.

Fire Situations

In the event of a fire the elevators must not be used except for emergency personnel. Everyone should use the building stairwells to exit the building.

If your elevator is equipped with manual Emergency Fire Service then it can be activated by your building staff to ready the elevator for the firefighters and prevent the general public from using the elevator. Some buildings are equipped with automatic systems that turn on automatically when the alarm is activated.

If your staff is unsure of the operational procedure of the fire service ask your elevator contractor to instruct your staff on the system and its operation

Office hours

Regular office hours are Monday to Friday 8:00 am to 4:30 pm.

Between the hours of 4:30 pm and 8:00 am Monday to Friday (Note: calls received after 4:00 p.m. on weekdays are considered as an after hour call), all day Saturday and Sunday, and all statutory holidays are considered after normal working hours. During this time your call will be received by our answering service and promptly dispatched to the on call service technicians.

Emergencies after hours – No Additional Charge

Emergencies are considered to be:

-Person or persons trapped in elevator.

-No elevators working in the building over 5 floors.

-Fire involving elevator equipment.

-Water in elevator hoistway.

-Personal injury caused by elevator equipment.

-Greater than 50% of elevators not operating in one building.

If any of these situations should happen in your building, phone Quality Allied Elevator immediately. After you have phoned please stay by your phone or designate someone to stay by the phone, a service technician will be calling back as soon as possible to confirm your call. It is very important to us that your call be confirmed so that we can prioritize your call accordingly to provide you and our other customers the promptest service possible. Please note that there is a charge if we are not informed that the problem has cleared and the elevator technician arrives on site to find the elevator is running normally.

***Any situation that appears to be life threatening or of a serious personal injury nature phone 911 first!

Calls for non-emergency service after hours – Additional Charge

-At least 50% of the elevators are operating in one building.

-Elevator not operating in a building with 5 floors or less.

-Elevator not functioning properly.

There are many reasons you may find for calling for service after our normal working hours, and all are important to us.

If you are experiencing only a minor problem with the elevator and it can wait for the morning, please hold it until then, this will free up our technicians to deal with the major problems in a more timely fashion.

Things to check before calling for service

-If someone appears to be trapped, verify the situation personally before calling for service.

-If an elevator is not responding, find it and check that there is not someone simply holding it up or that there is not something blocking the door.

-If an elevator is not responding, find it and check that all key switches are in their proper positions.

-If the elevator is sitting at a floor with it’s door opening and closing, check for debris in the door tracks that might be jamming the door.

Things not to call in for service

The following is a short list of items not to call us for service. Some of these items however are covered under your maintenance contract and will be attended to when your technician makes his next maintenance visit. If a service call is placed for any of the below items, there may be an additional charge.

-Burned out hall or in car indicator bulbs. –Monthly/quarterly maintenance

-Burned out hall or car push button bulbs. –Monthly/quarterly maintenance

-The in car lighting is the building owners responsibility. (i.e. light bulbs and ballast.)

Tips to keeping your elevator working properly

-Keep your hall door and car door tracks clean, they are your responsibility, this will greatly improve the performance of your elevators.

-Have a watchful eye for vandalism. Vandalism is a major cause of elevator problems.

-Keep a detailed written record of problems that you may be having so that you can accurately explain to the service technician the problem.

-Make a list of the small problems (i.e. burned out bulbs malfunctioning key switches etc.) so that you can give it to the technician on his monthly visit.

-Ensure machine room temperature is kept between 10°C – 32°C (50°F – 90°F).

Please call us back if the elevator problem is cleared before we arrive

– We will be pleased to check your elevating system to find the cause of the problem but it can rarely be found if the elevator is running normally. Please note that there is a charge if we are not informed that the problem has cleared and the elevator technician arrives on site to find the elevator is running normally.

Thank you for your cooperation

Our Joint Occupational Health and Safety Committee have hi-lighted this as an area of concern for our technicians, machine rooms can get unbearably hot to enter.

For safe and proper operation of the elevator, the machine room temperature should be maintained between 10 C to 32 C at all times with the relative humidity controlled to ensure zero condensation.

Please check your elevator machine room(s) and see if they meet the criteria above. If your machine room is temperature controlled, we thank you. If it is not temperature controlled we recommend that you contact a heating and ventilation expert.